True Value President and CEO, John Hartmann discusses his vision and process for taking the famous do-it-yourself hardware store chain successfully into the future. The retail landscape is in a constant state of change and disruption. Independent hardware stores much accept that change is inevitable, but be willing to be disruptive and change themselves. Mr. Hartmann discusses how he is using innovation, communication and rock solid relationships to stay ahead of the retail evolution and create a sustainable and profitable environment for his retail customers.