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Work has its fair share of challenges, problems, and conflicts that are commonly addressed in corporate business training seminars. While some are easy to solve, others can be difficult and will require a rather personalized approach. As a business owner or manager, problems may demand difficult work conversations to effectively manage them.

speech bubble drawing representing irritation

1. Point Out the Problem Distinctly

To engage in a problem-solving conversation, you need to identify the source as well as the problem itself. All the involved parties must acknowledge the presence of the problem and should articulate their opinions coherently. By being clear about the issue, you are able to direct an effective and productive conversation without going off on a tangent.

2. What’s the Objective of the Conversation?

Before initiating a difficult conversation, determine your main objective, which should be the outcome at the end. In corporate business training, the need for an objective is emphasized to help in closing the conversation without leaving unresolved spots. The objective should take into account the potential remedial actions and the necessary measures to prevent any similar problems in the future. In some cases, it may be in your best interest to consider scheduling consultations with a seasoned keynote speaker to reach the most suitable objective.

3. Try to Contain Emotions

With difficult conversations, emotions are expected and it’s your duty to manage them properly. Some cases can escalate to a fuming rage and this can be managed by respecting the person’s dignity, even when you don’t agree with them. For cases that may involve tears, it is wise to acknowledge the tears rather than ignoring them. Whatever the situation, the pillars of corporate business training requires the manager to be easygoing and compassionate on areas that may ignite emotions.

4. Choose the Right Spot for the Conversation

Your office is not the right place for such conversations. Ideally, you would want to consider a neutral place that puts all the involved parties at the same level. Some of the ideal locations include the meeting room, coffee shop or the park. The idea of picking an ideal conversation spot is to develop and maintain a conducive atmosphere that encourages a productive conversation.

Managers can leverage corporate business training to develop the right platforms that support different work conversations. Knowing how to start a conversation and developing conflict resolution skills helps to reach a conclusion that favors all the parties. After a difficult conversation, it is essential to reflect and learn in order to identify the right path to solving problems.

Scott Deming is an experienced businessman, leadership keynote speaker, and management consultant. Contact him today to discover how to motivate your employees better.