The times when customers could contact a company on a single channel are long gone, paving the way to a multi-channel customer service. With a growing number of mobile users, there are even more avenues for interacting with customers. As…
Customer service is paramount to any business, and has a big impact on a customer’s desire to return for more. It is easy to make customer service mistakes without even realizing. You and your team are only human after all!…
How to Choose Customer Service Channels That Really Help Your Business
The times when customers could contact a company on a single channel are long gone, paving the way to a multi-channel customer service. With a growing number of mobile users, there are even more avenues for interacting with customers. As…
Customer Service Technique Mistakes You Might Be Making and How to Fix Them
Customer service is paramount to any business, and has a big impact on a customer’s desire to return for more. It is easy to make customer service mistakes without even realizing. You and your team are only human after all!…