Scott Deming’s business savvy has made him one of the most sought after keynote speakers in the United States and across the globe. He understands that a business can’t function without a loyal base of customers and a continuous flow of new customers. That’s why he so passionately dedicates his time to explaining the importance of providing unprecedented customer service.
Scott has been in the corporate world for more than 30 years. In that time he has learned the ins and outs of running a successful business. Scott’s speaking style and enthusiastic attitude are infectious, as he inspires and motivates people to implement his processes for real bottom line growth and sustainable success. Following one of Scott’s presentations, Brian Lusk of Delta Faucet Company said, “I truly believe that some of the things Scott said will change the way we do business.” Scott has worked with many large companies including Royal Caribbean, Verizon Wireless, Chipotle, and Delta Air Lines, Inc. Go to the Client tab for a full list of clients.
The key to having a successful business is establishing an open line of communication between the company and the customer. To create the ultimate customer experience, you must understand what you do, who you are, and what you sell, and then identify those who not only need what you have to sell but will buy based on why you sell it. Scott will help you discover the answers to these questions to gain a new understanding of your sales and customer service direction. The goal is to turn every customer into a loyal evangelist for life. Scott has that formula.
Scott’s customer service seminar or keynote will greatly benefit your company in a number of ways. First, Scott will help you identify who you are as a business and what your role is within your market and community. Scott will then help you develop a brand that will attract and create a cult following. His methods and processes will show you how to use these techniques to connect with customers on a higher and more meaningful level, appealing to your customer’s behavioral and emotional needs. Scott will teach you how to align your perceptions of your business with the perceptions and expectations of your customers. He does this by getting you to start thinking as the consumer. You will gain a fresh insight into your business once you embrace this method. You will be able to shift between these two perceptions, which will allow you to reevaluate your methods of business and how you’re impacting the customer experience. Scott’s experience and processes are the keys to having meaningful interactions with customers, thus rendering your business irreplaceable in the minds of your customers.